Shipping Information
At Bathroom Furniture, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:
- Order Processing Time: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Shipping Cost: $12.95
- Delivery Time: 10-15 business days after dispatch
- Free Shipping:
- Carrier: EMS
- Eligibility: Orders over $50
- Delivery Time: 15-25 business days after dispatch
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the steps below:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the item back to us using a trackable shipping method. We recommend using a carrier that provides tracking and insurance.
- Receive Confirmation: Once we receive and inspect the returned item, we will notify you and process your refund or exchange.
Refund Process
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Bathroom Mirrors with Shaver Sockets
- Bluetooth Bathroom Mirrors